RointeCalc.com is a tool provided by Industrias Royal, Termic, S.L t/a Rointe. We care about our users and customers, and we are committed to their rights and the defence of their privacy. This policy expresses how we treat and protect the personal information of all those who interact with RointeCalc.com through this website.
Legal responsible: Industrias Royal Termic, S.L.
Commercial (trading) name: Rointe
Company number: ESB30537211 / FC028985
UK establishment number: BR010463
Address: Poli. Vicente Antolinos, Calle E Parc.43, 30140 Santomera (Murcia, España).
Commercial Register data: Region: Reg. Mer. de Murcia Volume: 1271 Book: 0 Section: 8ª Folder: 104 Sheet: MU 22737 Date: 14.02.97
Industrias Royal Termic, S.L. manages the websites: rointe.com (and its sub-domains: /uk/, /pt/, /fr/, /ru/, /nl/, rointe.eu, rointecalc.com and rointe.ie), for the information and sale of heating products and services for customers and professionals. Please note, throughout this policy, “Rointe” includes its associated domains: rointe.com/uk, rointe.ie, rointe.com/fr/, rointe.com/pt/, rointe.com/ru/, rointe.com/nl/, rointe.eu and rointecalc.com.
The personal data that we process in each of these sites comes from users (“you) that we collect through:
We also process your personal information for purposes related to marketing and sales activities, on the basis of user consent.
When so indicated on our sites, at the time personal information is collected from customers, it is in accordance with our legitimate interest to promote our products and services.
The User will have the right to withdraw his/her consent at any time. It will be as easy to withdraw consent as it is to give it. As a general rule, the withdrawal of consent shall not condition the use of E-commerce.
On occasions when the User must or may provide their data through forms to make enquiries, request information or for reasons related to the content of E-commerce, you will be informed if the completion of any of them is mandatory because they are essential for the proper development of the operation performed.
The categories of data processed on Rointe and its associated domains are only identification data and transaction data carried out in our E-commerce and Rointe Club. In no case are special categories of personal data processed within the meaning of article 9 of the RGPD.
The personal information that Rointe collects and processes on its websites includes:
Personal data is collected and managed by Rointe and its associated domains in order to facilitate, speed up and fulfil the commitments established between Rointe, the installers, commercial clients, e-commerce clients and end-users. or to maintain the relationship established in the forms that the latter fills in or to attend to a request or query.
We also process personal information to enable you to make direct contact at the appropriate time depending on the type of service requested and the location. In this case, Rointe will provide the interested parties with their personal data (name, telephone numbers, location and e-mail address) via e-mail or through the site. The information provided by the client or installer may only be used for the purpose of concluding the operation originated in the Rointe websites and must not be used by any of them for advertising or promotional purposes or other activities unrelated to Rointe, except with the express authorisation of the user.
We may use personal User information to improve our commercial and promotional initiatives, analyse the web pages visited and the searches carried out by users, improve our offer of content and articles, and to personalise said content, their presentation and services.
Likewise, the data may be used for commercial, personalisation, operational and statistical purposes, and activities that are part of the corporate purpose of Rointe, as well as for the extraction, storage of data and marketing studies to adapt the content offered to the User, as well as to improve the quality, operation and browsing of the E-commerce.
When personal data is obtained in different forms from Rointe E-commerce, the User will be informed of the specific purpose or purposes of the processing for which the personal data will be used; in other words, the use or uses to which the information collected will be put.
There are also other purposes for which we process your personal data:
Rointe does not sell, rent or transfer personal data that can identify the user, nor will it do so in the future, to third parties without prior consent. However, in some cases personal user data may be sent to businesses that advertise on our E-commerce, in such cases, consent will be required from users informing them of the business data and the identity of the person responsible and the purpose for which the business will use their information. This will always be done with the strictest security standards.
Usability and quality analysis for the improvement of our services (Cookies)
If you access Rointe Platforms, we inform you that we will process your browsing data for analytical and statistical purposes, i.e. to understand how users interact with our Platform and thus be able to make improvements to it. We also sometimes carry out quality actions and surveys to find out the degree of satisfaction of our customers and users and to detect areas where we can improve.
Any user has the right to obtain confirmation as to whether or not Rointe is processing personal data concerning him/her.
It is expressly agreed that at any time the user registered in Rointe Platforms may request the cancellation or closure of their registration request, and/or the closure/deletion of their account and information from the Rointe.com database. Please review the section “Rights of access, cancellation and rectification of personal information“.
Data subjects and users have the right to:
Data subjects may access their personal data, as well as request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, data subjects may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defence of claims.
In certain circumstances and for reasons related to their particular situation, data subjects may object to the processing of their data by Rointe, at which point Rointe will stop processing the data, except for compelling legitimate reasons, or the exercise or defence of possible claims. As a data subject, you have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used and machine-readable format, and to transmit it to another data controller when:
Data subjects also have the right to effective judicial protection and the right to lodge a complaint with the supervisory authority, in this case, the Spanish Data Protection Agency, if they consider that the processing of personal data concerning them is in breach of the Regulation.
In order to exercise these rights, we have set up a specific contact at: email@example.com.
The data processed will be kept for as long as the legal periods established for data retention do not expire, if there is a legal obligation to keep the data, or if there is no such legal period until the data subject requests its deletion or revokes the consent granted.
We will therefore retain your Personal Information for as long as necessary or permitted by the purposes for which it was collected. The criteria used to determine the retention periods include the duration of the relationship we have had with you and the provision of the contracted services, and our legal obligations.